Six Sigma Process

Making the Customer Feel Six Sigma Quality

Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today's competitive environment leaves no room for error.

We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.

What is Six Sigma?

First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why "Sigma"?

The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible.

Six Sigma has changed the DNA of TQINET — it is now the way we work — in everything we do and in every product we design.

TQINET's Evolution Toward Quality

TQINET began moving towards a focus on quality since its inception. The beginning of our journey was in working with GE as they initiated Six Sigma into their businesses. We received ideas from Clients, including Motorola, Allied Signal, Honeywell, CFM International and numerous consultants. We decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma.

Now, Six Sigma, in turn, is embedding quality thinking - process thinking - across every level and in every operation of our Company throughout the world.

Today, Six Sigma is defining how we work. It has set the stage for making our customers feel Six Sigma.

Key Elements of Quality … Customer, Process & Employee

There are three key elements of quality: customer, process and employee.

Everything we do to remain a world-class quality company focuses on these three essential elements.

The Six Sigma Strategy

To achieve Six Sigma quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes. Six Sigma is a vision we strive toward and a philosophy that is part of our business culture.

Our Customers Feel the Variance, Not the Mean

Often, our inside-out view of the business is based on average or mean-based measures of our recent past. Customers don't judge us on averages, they feel the variance in each transaction, each product we ship. Six Sigma focuses first on reducing process variation and then on improving the process capability.

Customers value consistent, predictable business processes that deliver world-class levels of quality. This is what Six Sigma strives to produce.

TQINET's Commitment To Quality

TQINET's success with Six Sigma has exceeded our most optimistic predictions. Across the Company, associates embrace Six Sigma's customer-focused, data-driven philosophy and apply it to everything we do. We are building on these successes by sharing best practices with all of our Clients, putting the full power of TQINET behind our quest for better, faster customer solutions.

Creating web solutions and services, which do not allow room for defects, captures our Client’s attention and streamlines our efficiencies. If it’s about quality – It’s about TQINET!

Glossary of Six Sigma Terms

In a world of technology ...... we offer a world of solutions!