IT Support Services

"On Demand & In Demand" Total Support, Anytime and Anywhere

But I need support now - Help!

TQINET IT Support Services help with:

	Web Support	Printers	Software Support
	Desktop Support	Copiers	Applications
	Graphics	Servers	Network Support
	e-Mail	Routers	Databases
	e-Newsletter	Switches	Back-ups
	Warranty Mgt.	Wireless	Disaster Recovery

All Clients have unlimited access to toll-free telephone, e-mail, Instant Messaging and Skype Support. Upon a brief triage of your problem, we will resolve problems, provide training, answer questions, and furnish technical advice.

Another option is for our Customer Service Representatives (CSRs) to take full remote control of the user's network, device, PC or laptop. Before a CSR may shadow a user's session or be granted control of a user's desktop, they must be given explicit permission by both a verbal confirmation as well as visual confirmation by clicking the appropriate dialog box on a screen provided by Beracha’s exclusive PCRx remote support software.

TQINET IT Support Features Include: 

• 24 x 7 x 365 Availability
• 3-Tier Support System for maximum effectiveness and value
• Guaranteed quick response times
• Desktop Support / Network Support in the US and 62 Countries
• Wide support coverage (at home, while traveling, and abroad)
• Incident tracking system with client reporting (As support requests are submitted, each becomes a tracked case recording the user who made the request, time of request, nature, priority, resolution, etc.)
• Contracted escalation policy
• Training for New Hires

In a world of technology ...... we offer a world of solutions!